Privacy Policy & Legal Terms

🔒 Privacy Policy for Jamui Services

Effective Date: October 1, 2026 | Last Updated: October 1, 2026

Welcome to Jamui Services. This Privacy Policy applies to the mobile applications:

• Jamui Services (Customer App — Package: com.jamuiservice.customer)
• Jamui Services Partner (Provider App — Package: com.jamuiservice.provider)

Operated by Jamui Services ("we", "our", or "us"). We are committed to protecting your personal privacy and ensuring a transparent, secure platform for local home and commercial services across Jamui, Bihar.

1. Information We Collect (डेटा जो हम एकत्र करते हैं)

Depending on whether you use the Customer App or the Provider/Partner App, we collect the following information:

• Account Information: Full Name, Mobile Phone Number (for OTP verification), optional Email Address, and Profile Picture.
• Precise & Coarse Geolocation: Real-time device location when the app is active, used to identify your neighborhood in Jamui, display nearby verified technicians, and route service professionals to your door.
• Audio / Voice Data (Customer App): Real-time microphone access when using the built-in AI Voice Search feature (to find services by speaking in Hindi, English, or local dialect). Audio is processed solely during the active search session and is NOT recorded or stored permanently.
• Photos & Camera (Provider & Customer): For provider KYC identity verification (ID cards, trade certificates), profile avatars, and service verification photos (work proof before/after job completion).
• Service & Transaction Records: Service requests, job status updates, transaction history, customer reviews, and ratings.
• Technical & Diagnostics Data: Device model, OS version, Firebase Crashlytics crash reports, and performance logs to optimize app stability.

2. How We Use Your Information (डेटा का उपयोग)

• To connect customers with nearby verified service providers (Electricians, Plumbers, Carpenters, AC Technicians, etc.).
• To provide real-time updates and transactional alerts via Firebase Push Notifications.
• To process secure digital payments via Razorpay (UPI, Debit Cards, Net Banking).
• To detect fraud, prevent unauthorized activities, and ensure user safety.
• To comply with legal obligations and resolve customer support inquiries.

3. Third-Party Services & SDKs

We work with trusted, industry-standard third-party SDKs that process data under strict confidentiality agreements:

• Google Firebase (Google LLC): Authentication (Phone OTP), Cloud Firestore (Encrypted Database), Cloud Storage, Crashlytics, and Cloud Messaging (FCM).
• Google Maps & OpenStreetMap: Map rendering, address geocoding, and distance calculation.
• Razorpay Payment Gateway: PCI-DSS compliant secure payment processing. We do NOT store your bank account passwords, CVV, or card PINs.
• Truecaller SDK: Instant 1-tap mobile number verification for swift login.

👷 Jamui Services Partner (Provider App) Disclosures

For service professionals registered on Jamui Services Partner (com.jamuiservice.provider):

1. Partner KYC & Background Verification

To ensure customer trust and community safety, partners submit identity verification documents (Government ID/Aadhaar/PAN, trade certifications, business name). This data is encrypted in Firebase Storage and accessed only by authorized Jamui Services administrators for KYC approval.

2. Live Location Sharing for Lead Dispatch

While on active duty, the partner app accesses location data to receive nearby booking requests in Jamui and calculate accurate distance to customer service destinations. Location collection stops when the partner goes offline.

3. Partner Earnings & Payouts

Payment transaction logs and subscription plans are recorded securely for transparent wallet balances and direct bank/UPI payouts.

📱 Comprehensive App Permissions Disclosures

The following permissions are requested strictly for app features:

• ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION
  Reason: Used while using the app to accurately detect customer location and match with nearest available local service providers in Jamui. Never tracked in the background without user knowledge.
• RECORD_AUDIO
  Reason: Used exclusively for speech-to-text Voice Search inside the Customer App. Audio streams are converted to search text in real-time and never archived.
• POST_NOTIFICATIONS
  Reason: Essential for timely booking alerts, technician arrival notices, OTPs, and urgent service status updates.
• CAMERA & READ_EXTERNAL_STORAGE / PHOTO PICKER
  Reason: Used for KYC document upload by partners and attaching work-proof / service inspection images.

🗑️ Account & Data Deletion Policy (Google Play Compliant)

We respect your fundamental right to control and erase your personal data at any time.

Data Retention Period

We retain user data only as long as your account remains active or as required by applicable Indian tax and consumer protection laws (e.g., invoices for completed paid transactions). Non-essential logs are automatically purged periodically.

👶 Children's Privacy & Data Security

Our services are not intended for individuals under 18 years of age. We do not knowingly solicit or collect personal information from children under 13.

Security Measures: All data transmissions are encrypted using standard TLS 1.3 / HTTPS. Firestore database access is governed by strict, token-validated security rules ensuring users can only read and write their own authorized data.

📞 Contact Information (संपर्क सूत्र)

For any privacy inquiries, data deletion requests, grievance redressal, or service queries, please contact our dedicated Data Privacy Officer: